Cancellation & Refund Policy

At SimplyPrefab, we strive to provide excellent service. This Cancellation & Refund Policy outlines the terms and conditions for cancellations and refunds of our expert consultation services.

1. Expert Consultation Services

1.1 Cancellation Policy

1.2 Rescheduling Policy

• Free Rescheduling: Available if requested more than 24 hours before the scheduled appointment
• One-Time Only: Each booking can be rescheduled once at no charge
• Subject to Availability: Rescheduling depends on expert availability
• No Rescheduling: If requested less than 12 hours before appointment

2. How to Cancel or Reschedule

To cancel or reschedule your appointment, please:

3. Refund Processing Timeline

Once your cancellation is approved, refunds will be processed according to the following timelines:

Note: Refund processing time starts from the date of approval. Actual credit to your account depends on your bank/payment provider's processing time.

4. Cancellation by SimplyPrefab

In rare cases, SimplyPrefab may need to cancel or reschedule your appointment due to:

• Expert unavailability (illness, emergency)
• Technical issues or system failures
• Force majeure events (natural disasters, pandemics, etc.)

4.1 Our Commitment

If SimplyPrefab cancels your appointment, you will receive:

• 100% Full Refund processed within 2-3 business days, OR
• Free Rescheduling to a mutually convenient time, OR
• Credit for Future Services worth 120% of the consultation fee

5. Non-Refundable Scenarios

Refunds will NOT be issued in the following cases:

• No-show (you did not attend the scheduled consultation)
• Late arrival (more than 15 minutes late)
• Cancellation less than 12 hours before appointment
• Consultation already completed
• Violation of our Terms & Conditions
• Abusive or inappropriate behavior during consultation

6. Partial Refunds

Partial refunds (50%) may be issued in the following situations:

• Cancellation made 12-24 hours before scheduled appointment
• Technical issues on your end preventing full participation (assessed case-by-case)
• Consultation interrupted and could not be completed (assessed case-by-case)

7. Refund Confirmation

Once your refund is processed, you will receive:

• Email Confirmation: Refund approval and processing details
• Razorpay Receipt: Transaction ID and refund amount
• SMS Notification: Refund credit to your bank account (from your bank)

8. Refund Method

All refunds are processed to your original payment method:

• If you paid by credit card, refund will be credited to the same card
• If you paid by UPI, refund will be sent to the same UPI ID
• If you paid by net banking, refund will be credited to the source bank account

9. Refund Disputes

If you have not received your refund within the specified timeline:

1. Check with your bank/payment provider for processing delays
2. Verify the refund transaction ID in your confirmation email
3. Contact us at Projects@simplyprefab.com with:
   • Booking ID
   • Payment transaction ID
   • Refund confirmation email
4. We will investigate and respond within 2 business days

10. Project-Based Services

For larger projects (prefab home construction, design services), specific cancellation and refund terms will be outlined in your project contract. These may differ from consultation service policies.

10.1 General Guidelines for Projects

• Advance payments are non-refundable once work has commenced
• Cancellation before project start may incur 10-20% administrative fees
• Material orders placed are non-refundable
• Custom designs and 3D models are non-refundable once delivered

11. Chargeback Policy

If you initiate a chargeback or dispute a charge with your bank/credit card company:

• Please contact us first to resolve the issue
• Unjustified chargebacks may result in service suspension
• We reserve the right to dispute invalid chargebacks
• Legal action may be taken for fraudulent chargebacks

12. Changes to This Policy

SimplyPrefab reserves the right to modify this Cancellation & Refund Policy at any time. Changes will be effective upon posting to this page. Bookings made before policy changes will be governed by the policy in effect at the time of booking.

13. Governing Law

This Cancellation & Refund Policy is governed by the Consumer Protection Act, 2019, and other applicable Indian laws. Disputes shall be subject to the jurisdiction of courts in Hyderabad, Telangana.

14. Contact Us

For cancellations, refunds, or questions about this policy, please contact us:

By booking our services, you acknowledge that you have read, understood, and agree to this Cancellation & Refund Policy.